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Privacy Policy

Your privacy matters to us

1. Introduction

Welcome to TIEN CAT TOI EXPRESS LIMITED (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard information when you use our website and services. We reserve the right to change this policy at any given time, we advise you to frequently visit our website.

2. Information We Collect

  • Personal Information: Name, email, phone, address, company name, etc.
  • Shipment Data: Pickup and delivery details, tracking information, and payment records.
  • Technical Data: Browser type, IP address, cookies, and device identifiers.

3. How We Use Your Information

  • To provide logistics, warehousing, and transportation services.
  • To manage deliveries, payments, and customer support.
  • To communicate updates, promotions, or service notices (where applicable).
  • To comply with legal obligations or respond to law enforcement requests.

4. Data Protection & Security

We will always hold your information securely. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. This site uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your personal data.

The URL address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission.

5. Sharing of Data

Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments.

6. How we protect your personal information

We store and process your personal information on our computers. We will seek consent where we need to send your data to a country without an adequate data protection law. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

7. Cookies

Our website uses cookies to improve functionality and user experience. You may adjust your browser settings to disable cookies if you prefer.